Shipping policy

Every order is packed by us

Every order is carefully packed by hand in our North Manchester workshop using packaging made from recycled materials.

Because every HausKat piece is unique, we take just as much care packaging it as we do making it.

Processing Times

We aim to dispatch:

  • Lamps, Prints and soft furnishings within 1-2 working days
  • Furniture within 5–10 working days, depending on the delivery method

If we're ever unable to meet these times, we'll let you know as soon as possible.

UK Delivery

We currently deliver throughout mainland UK.

Shipping costs are calculated at checkout based on the size and weight of your order.

Some larger furniture pieces require specialist courier delivery. If that's the case, we'll contact you after your order to arrange a suitable delivery date.

Furniture Deliveries

Larger furniture is delivered using trusted furniture couriers rather than standard parcel services.

Please make sure:

  • Someone is available to receive the delivery.
  • The item will fit through doorways, hallways and staircases.
  • You inspect the item before signing where possible.

Delivery times for furniture can vary depending on your location.

Packaging

You may notice your parcel arrives in a box or has packing material that may have had a previous life.

That's intentional.

We reuse quality boxes and packing materials wherever we can. It reduces waste, keeps perfectly usable materials in circulation and fits with everything we stand for.

Tracking

Where available, you'll receive tracking information once your order has been dispatched.

Furniture deliveries may instead be arranged directly with the courier.

Missed Deliveries

If a delivery is missed, the courier will usually attempt redelivery or leave instructions for collection.

If an item is returned to us because delivery couldn't be completed, any additional delivery costs may need to be covered before we can resend it.

Damaged in Transit

We hope it never happens, but if your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • your order number
  • photographs of the packaging
  • photographs of the damage

We'll work with you to put things right as quickly as possible.

Delivery Delays

Once an order has left our workshop, delivery times are in the hands of the courier.

While we'll always do our best to help if something goes wrong, we can't accept responsibility for delays caused by courier services, severe weather, industrial action or other circumstances outside our control.

International Shipping

We're currently shipping within the UK only.

If you're based elsewhere and have fallen in love with something, get in touch. We'll happily see whether delivery is possible and provide a bespoke shipping quote.

Questions?

If you have any questions before placing an order, we'd love to hear from you. Just get in touch through our contact page and we'll do our best to help.